Privacy Policy

Introduction

The website https://www.bludumes.com and any sub-site (“Website”) is operated by Bludumes Pvt. Ltd. (referred to as “our”, “us”, “we”, “Company”, “our affiliates”, or “our assignees”), with its registered office at No. 123, Design Plaza, Indiranagar, Bangalore, Karnataka-560038, India. This Privacy Policy (“Policy”) outlines how we collect, retain, share, store, and process data and information on this Website. This Policy applies to all information collected through our Website, including orders for our interior design services and/or products, and any related services, sales, or marketing activities. By accessing the Website and/or using our services, you entrust us with your personal information. We prioritize the protection of your privacy and urge you to carefully review this Policy. If you disagree with any terms herein, please refrain from using our Website and/or services. You may not assign or transfer any rights or obligations accrued under this Policy. Any attempt to do so shall be null and void. We reserve the right to assign, novate, or transfer our rights and obligations under this Policy at our discretion, to subsidiaries, affiliates, or third parties. Please read this Policy thoroughly as it will empower you to make informed decisions regarding sharing your personal information with us.

Age Of Consent 

Our Website and services are not intended for, and we do not knowingly collect personal information from, minors or persons under the age of 18 (as per applicable law). If you are under 18 years of age, please cease using our Website and services immediately. Under no circumstances should minors use our Website or submit personal information. We are committed to adhering to all relevant regulations, laws, and rules.

Types Of Information We Collect

By accessing the Website or using our services, you consent to the collection of data as detailed below. However, we do not collect sensitive data without explicit consent. The data collected enables us to provide optimal services to you. 

Personal Information You Disclose To Us: 

We collect personal information voluntarily provided by you when expressing interest in our services or products, participating in Website activities, or contacting us directly. This includes:

Name and Contact Data: First and last name, email address, postal address, phone number, and similar contact details.

Geolocation Data: Location data collected via our or third-party applications, may be disclosed from time to time. All personal information provided must be accurate, complete, and truthful. If you provide another person’s data, we assume you have obtained the necessary consent as per applicable law.

NDNC Policy:

Regardless of your registration status under DND, DNC, or NCPR services, you authorize us to contact you via phone from Bludumes for up to 365 days after registration with us.

Feedback and Other Data:

Any feedback, information, or suggestions you provide?
Information Automatically Collected:
We automatically collect information about you and your device when accessing our services. This includes:

Cookies: Small text files sent to your device to identify your browser, computer, or device. This may include IP address, device identifiers, browser settings, and usage information (e.g., pages viewed, links clicked, frequency of access).

Log Files: Record of web requests, IP address, browser type, device information, and other details.

Clear GIFs: Web beacons or pixel tags collecting device and usage data.
We do not collect sensitive personal information (special categories) via our Website.
Payment Information:
During transactions, you may choose from various payment methods (e.g., auto-pay, cash to agents, UPI, credit cards). Our payment partners may verify bank details, date of birth, debit/credit card information, and related data. While we have agreements with third parties, we disclaim liability arising from their services.

Use Of Information Collected

We use collected personal information for various business purposes, including:
● Providing services effectively.
● Processing payments and communicating about orders, products, and services.
● Internal operations necessary for service provision.
● Responding to queries and notifying about service changes, new products, and promotions.
● Providing customer support.
● Sending marketing and promotional communications.
● Fulfilling orders and contractual obligations.
● Requesting feedback.
● Enforcing this Policy and Terms of Use.
● Investigating claims or disputes and preventing fraud.
● Other lawful purposes or those you consent to.
● Retention Of Information
We retain personal information only as long as necessary for the purposes stated in this Policy unless extended by law (e.g., tax requirements). After fulfilling business needs, we delete or anonymize data, or securely store it if deletion is impractical (e.g., in backups). For the cessation of service use, contact us; we respond within 30 days. Certain data may be retained for legal or technical reasons.

Commitment To Data Security

We employ reasonable measures to secure personal information, using appropriate technical and organizational controls. However, no method of electronic storage or transmission is 100% secure. While we consider data sensitivity and employ protective measures, absolute security cannot be guaranteed. Users are responsible for maintaining access credentials securely. We do not guarantee data protection against third-party breaches.

Sharing Of Information

We share information under certain conditions:
● With product dealers/distributors for timely delivery.
● With service providers, partners, vendors, consultants, or affiliates, for service enhancement.
● In corporate reorganizations or asset sales.
● For research, marketing, or advertising with your consent.
● To comply with legal obligations or requests from law enforcement.
● Right Of Rectification Or Objection.

You may request rectification of inaccurate personal information or object to its processing. Contact us to review, update, correct, suppress, or delete your data.
We may verify your identity; requests may take up to 30 days. Some information may be retained for legal or security purposes.

Third-Party Services

By ordering on our Website, you consent to share information with product dealers/distributors for delivery. We may share personal information with service providers performing functions on our behalf. We do not sell your personal information for external marketing. Third-party providers handling your data are expected to use it strictly for service provision.

Changes To This Privacy Policy

This Policy may be updated periodically. Continued use of our Website or services post-update indicates consent to the revised terms within legal limits. Review this Policy regularly for updates.

Communications

We may send service-related announcements (e.g., maintenance alerts) via SMS, push notifications, email, WhatsApp, or instant messaging.

Questions And Contact Information

For access, correction, amendment, or deletion of personal information, or further details, contact us at info@bludumes.com.

Grievance Officer

As per the Information Technology (Intermediaries Guidelines) Rules, 2011, our Grievance Officer. Contact him at info@bludumes.com for confidential inquiries regarding your personal information.

Dispute Resolution

Any dispute arising from this Policy shall be governed by Indian law, with arbitration in Bengaluru, India, under the Indian Arbitration and Conciliation Act, 1996. Arbitration decisions are final, binding, and confidential.